Privacy Policy

We understand that your privacy is important and we will treat any personal information you provide to us as confidential and this will only be used and recorded in accordance with the Data Protection Act 1998. We promise to look after your personal information and we will not sell any information about you to any other party.

1. Personal information

We will only collect information about you if you willingly provide it. The information you provide to us when using this website will be processed for the following reasons:

• Request for advice or information supplied by us
• To customise this website according to your interests
• To comply with our statutory and regulatory obligations
• To process any orders you make through our website
• To send promotional emails
• To enter you into prize draws or competitions

The details you provide may include your name, email address, and postal address. We will keep your personal information for as long as necessary and consistent with the purpose for which you have given it to us.

Our Privacy Policy relates only to information that we obtain from you. If you visit a website operated by a third party through a link included on this website, your information might be used differently by the operator of the linked website.

We will keep your personal information confidential except to the extent that we are compelled to disclose it by law (for example where fraud or other crime is involved) or to comply with an instruction of a regulatory body of competent jurisdiction. We may also disclose your personal information in order to demonstrate our maintenance of certain professional standards as set by appropriate authorities and/or to satisfy our auditors and/or to comply with regulations in relation to money laundering or other statutory requirements.

To comply with the Data Protection Act 1998 we adhere to strict technical and organisational security procedures. The personal information which we hold will be held securely to ensure no unauthorised disclosure or access takes place.

If you believe that the information we hold about you is inaccurate or if you wish us to cease processing your data for any particular purpose or you wish to obtain a copy of the personal data that we hold on you please contact us by email. We will notify you of any charges before obtaining your data.

2. Contacting you

We want to keep you up to date with key information about new developments in the business, promotional offers and what’s coming soon from Al Sajer via email. If you have registered to receive information from us, you can remove your contact details from our list by using the ‘unsubscribe’ links at the bottom of the promotional emails we send you.

3. Policy amendments

Please check back frequently to see any updates or changes to our Privacy Policy. Questions regarding this Policy should be directed to info@tbgsupportservices.com 

4. Complaints

If you wish to make a complaint regarding any breach of this Privacy Policy, please contact us via email at info@tbgsupportservices.com. 

Once we have received your complaint we will investigate it and ensure that we are in compliance with our Privacy Policy and all applicable laws. We will contact you within 40 days of receiving your complaint to inform you of the results of your complaint.